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My vacation was ruined by this company. My sim card was defective, the customer service was horrible and refused to help in any way. When I finally got hold of them (it turns out they are in Europe, NOT a USA company as they pose) after repeated calls and emails, the...
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Anonymous
HolidayPhone AB

Hi, We're very sorry to hear that you've experienced issues with the SIM card you purchased for your holiday. We would like to investigate your issue further as we do have a m...

1.0
I didn't like
  • Arrogant customer support
  • Defective product
#587660
Reply to reviews
I purchased a Sim card for the UK which worked as a roaming Sim card with an Austrian phone number. Despite many tries including to enable roaming and changing the apn configuration it never gave any internet service. Decided to call them for clarification, where I...
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Anonymous
HolidayPhone AB

Hi, We're very sorry to hear that you experienced issues with your SIM card in the UK. Could you please email us at fb@holidayphone.com with your order number and we'll make s...

1.8
#567482
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I ordered a Nano Sim for my iPhone 6 weeks prior to my trip to Italy. Upon arrival in Italy, the TIM nano Sim did not work. There was no service. I tried it in Florence, Siena, and Milan. I contacted Holiday Phone while in Italy and they offered advice, which did...
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Anonymous
HolidayPhone AB

Hi, We’re very sorry you feel this way! We want to give all our customers the best service possible and if a SIM card is not working due a to a fault of ours we will of course...

2.0
Towanda, Pennsylvania
I didn't like
  • Defective product
#564478
Reply to reviews
I ordered and received my SIM card from HoildayPhone while still at home prior to my trip to Germany. I thought that all was well, but when I arrived in Germany, my new SIM card did not work. Actually the data portion did work OK, but I could not place local calls in...
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Anonymous
HolidayPhone AB

Hi Eric, We're very sorry to hear you've had issues with your German SIM. We do have some SIM cards that we sell without any call balance but that includes preloaded data. Thi...

1.8
I liked
  • Order placement was smooth
I didn't like
  • Arrogant customer support
  • Feels like a scam
  • Defective product
#553962
Reply to reviews
I bought 3 SIM cards from them . All 3 not working - below is an email from the Holidayphone support On Sep 26, 2014, at 9:36 AM, "HolidayPhone Support" wrote: Unfortunately we faced a technical problem with our SFR SIM's.Please return the SIM's with standard post...
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Anonymous
HolidayPhone AB

Hi, We do apologize for the inconvenience! Unfortunately we did have some technical issues with our French SIM cards during a shorter period of time this summer. However, ever...

#539437
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HolidayPhone - Sim Card Review from Adelaide, South Australia
DO NOT USE THIS COMPANY, PURCHASE AT YOUR OWN RISK, SCAM ALERT. 3 WEEKS AND NO SIM CARD AND NOW THEY ACKNOWLEDGE THEY NEVER GOT THE ORDER BUT OFCOURSE TOOK MY MONEY, AND SENT A CONFIRMATION EMAIL WITH "HAVE A NICE HOLIDAY", THEY WILL GIVE ME A REFUND MAYBE ?? BUT NOT...
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#530953
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Ordered a data sim for a MiFi device 4 months before my trip to Germany. I emailed them to make sure it would work with my Verizon unit. It did not. They never answered their phone but just kept sending emails to follow their on line directions to an IP address that...
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Kronberg, Hesse
#527269
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Bought a SIM card to use on my devise in Germany, instructions given don't work to set it up. Asked for a refund, they say card not faulty so won't refund me. I'm saying card not the issue, the issue is they can't give me useable instructions to enable me to connect...
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#524420
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Do not bother - quickly realised they at scammers - went to Vodaphone Athens with what they provided ( sim plus instructions ) They quickly advised I was stooged - bought same data package direct for 12euro as compared to about 25euro Similar thing in Italy - sold me...
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Anonymous
HolidayPhone

Hi, We are very sorry to hear that you had issues with the SIM cards. If there's an issue with our products we will always give a refund for the faulty SIMs. Could you please ...

#499790
Reply to reviews
I ordered a SIM card from Holiday Phone rather than use the cheaper option of purchasing in country, because I wanted to give people a contact number and get customer service. I ordered on June 10 and the order will not arrive until Friday June 20. Assuming there are...
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a.carlton
a.carlton

that probably works for other European holiday destinations but for Germany you have to register a residential address that you are meant to be living at (i.e. They want you t...

#499216
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